Returns & Exchanges
At PURPLE LEAF, we stand by the quality of our outdoor living products and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help you process a return or exchange for a seamless experience.
Return Process
- 1.Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and the reason for your return.
- 2.Prepare the Package
Ensure the item is in its original condition and securely packed in the original packaging, including all hardware and assembly instructions.
- 3.Ship the Item
Affix the provided shipping label or use a trackable carrier to send the item back to our designated warehouse facility.
- 4.Receive Your Refund
Once our team inspects the returned merchandise, we will process your refund to the original payment method within 5-7 business days.
